Join them for a leisurely kayak up the Bermagui River and back. Pass mangroves where you often see herons foraging on the shoreline and cormorants drying their wings on tree branches. Further up…
Join them for a leisurely kayak up the Bermagui River and back. Pass mangroves where you often see herons foraging on the shoreline and cormorants drying their wings on tree branches. Further up river, you’ll make time to take in the natural surroundings and listen to the tranquil sound of the bell birds. You’ll stop along the river bank for a morning tea break and if the weather is lovely, perhaps even a swim before heading back to where you started.
Morning tea includes plunger coffee, black leaf tea and a selection of herbal tea bags, sugar and local full cream milk from Tilba Dairy. Include seasonal fruit and a sweet treat from Blend Cafe as well as fruit juice. Special dietary requirements can be catered for upon request.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people with allergies and intolerances.
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
