Chaucer Palms Boutique B&B

Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)

Have a handheld shower hose (should be at least 1500mm long)

Have a kitchen area and desk which is accessible for a person at seated height or is height adjustable

Have a lever handle on the door (easier to use)

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)

Have a wheelchair accessible bathroom (Entrance to bathroom must have step free greater than 5mm or a doorway threshold ramp not exceeding 1:8 for 450mm. Bathrooms dimensions must be no less than 2000mm X 2500mm. Have a hobless (step free) shower recess. Shower recess must have at least 1100 x 1100mm clear area for wheelchair access (no door). Have a slip resistant fold down seat or fixed seat in shower .Seat must be at least 900mm long.)

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

Have grab rails in the bathroom

Have grabrails in shower recess (can be removable and height adjustable)

Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide grabrails provided adjacent to the toilet

Provide seating in common areas including reception area

Use floors/coverings which are slip resistant, firm and smooth

Use non-slip tiles in the bathroom or slip resistant matting