Highlands Hotel Mittagong

Caters for people with allergies and intolerances.

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Employ people with disability

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)

Have grab rails in the bathroom

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide seating in common areas including reception area

Train your staff in disability awareness

Use floors/coverings which are slip resistant, firm and smooth