At the multiple award-winning Billabong Zoo, you can get up-close and personal to Australian and exotic animals. You can pat, stroke, feed, hold, hear and see over 80 species of mammals, reptiles and…
At the multiple award-winning Billabong Zoo, you can get up-close and personal to Australian and exotic animals. You can pat, stroke, feed, hold, hear and see over 80 species of mammals, reptiles and birds. They care for over 200 animals in this friendly 10 acre Koala and Wildlife Park.
Enjoy their much-loved Zoo Talks throughout the day. All free as they are included in the admission price. Learn about their passion for conservation as Ambassadors for Wildlife and their world-renowned koala breeding programme. Book one-on-one Up-Close personal encounters with some very special animals: cheetahs, snow leopards, koalas, red pandas, meerkats, snakes. Bookings essential.
Enjoy the playground and picnic areas set in beautiful lush gardens with tranquil koi ponds. Delicious hot food, snacks, ice cream, coffee and drinks at the great Zoo Cafe. Souvenirs and retail therapy in the popular Zoo Shop.
At night enjoy the ZOOsafari experience "The Billabong Zoo Night Safari Activation Centre", the flagship tourism experience on the North Coast for a “venturesome, nature-based, nocturnal and authentically Australian experience”, located at the Billabong Zoo, Port Macquarie.
Allows a person's carer free entry into participating venues and events
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with high support needs who travel with a support person
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have grab rails in the bathroom
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
Have wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height)
Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in your access statement)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide seating in common areas including reception area
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
