Nestled on a peaceful bend of the Hunter River, Tranquil Vale is a 25 acre working vineyard producing award-winning wine from the Hunter Valley estate.
The family-run vineyard and cellar door…
Nestled on a peaceful bend of the Hunter River, Tranquil Vale is a 25 acre working vineyard producing award-winning wine from the Hunter Valley estate.
The family-run vineyard and cellar door welcomes everyone to try the wines, or book to take a vineyard tour and learn about the wine production.
Ask all visitors if there are any specific needs to be met
Caters for people who use a wheelchair.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide seating in common areas including reception area
Train your staff in communicating with people with learning or behavioural challenges
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
