The River Boat Hotel

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a handheld shower hose (should be at least 1500mm long)

Have a lever handle on bathroom door

Have a shower curtain (no door)

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have grabrails in shower recess (can be removable and height adjustable)

Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)

Have TVs with captioning option

Have twin beds available on request

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide grabrails provided adjacent to the toilet

Train your staff in disability awareness

Use floors/coverings which are slip resistant, firm and smooth

Use Plain English / easy read signage and information (includes menus and emergency information)

Website meets WCAG 2.0 accessibility standards

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)