Waterloo Station is a delightful place to relax and enjoy the pristine surrounds of this historical property. The grand Waterloo homestead (circa 1908) and picturesque gardens provide an…
Waterloo Station is a delightful place to relax and enjoy the pristine surrounds of this historical property. The grand Waterloo homestead (circa 1908) and picturesque gardens provide an unforgettable insight into times past. The century-old English elm trees watch over the beautifully manicured gardens and showcase the very best of New England.
Waterloo Station offers superior country accommodations. The accommodation ranges from the family-friendly Waterloo Stockmans Cottage to the unique Shearers Lodgings, or perhaps the private one-bedroom Schoolhouse. An Off Grid Creek Shack offers the ultimate for couples for a totally glam-rustic experience. Groups can also indulge and stay at the Waterloo Homestead with its grand proportions and historic surroundings. Whether experiencing a cool crisp winter morning or a temperate summer's day, Waterloo is sure to provide a memorable experience.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide seating in common areas including reception area
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use floors/coverings which are slip resistant, firm and smooth
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
