Over a century ago, Leura was the site of several large residences built by various orders of nuns on prime sights on the crest of Leura hill. One of these, St Raphael (circa 1902) remains. It is a…
Over a century ago, Leura was the site of several large residences built by various orders of nuns on prime sights on the crest of Leura hill. One of these, St Raphael (circa 1902) remains. It is a former convent and local landmark. Today it boasts three elegant, self-contained holiday accommodations set in a 6000 square metre private estate with a rambling Sorenson garden and views to Sydney.
St Raphael is only a leisurely five-minute stroll (300 metres) from Leura Mall, the railway station, taxis and tourist hop-on-hop-off buses. Leura Mall has an outstanding selection of cafes, restaurants, boutiques, galleries and grand gardens.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who use a wheelchair.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have Braille and tactile signage on all information and paths of travel
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have an accessible public toilet which is unlocked
Have an appropriate area for toileting an assistance dog
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have grabrails in shower recess (can be removable and height adjustable)
Have handrails on all your stairways
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide grabrails provided adjacent to the toilet
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
